RESUME

RESUME

Let’s connect

irenelanchava@gmail.com

Experience

Senior UX/UI Product Designer

UnitedHealth Group | May 2024 - April 2025

Led end-to-end design for enterprise SaaS platforms, scaling solutions and shaping long-term product strategy to drive innovation and operational efficiency.

  • Partnered with users, product, engineering, and operations to deliver enterprise-wide design solutions aligned with business goals.

  • Applied research insights, behavioral analysis, and usability testing to influence product roadmaps and guide both short- and long-term strategy.

  • Created system maps, customer journey maps, and information architectures to spark innovation and drive strategic conversations with design and business partners.

  • Championed and expanded the design system and pattern library, ensuring consistency and scalability across multiple product teams.

  • Led post-launch improvements, fostering a culture of experimentation and continuous iteration.

  • Organized design sessions to facilitate feedback, lead brainstorming, and advocate for user-centered practices across the organization.

Product Designer

UnitedHealth Group | November 2021 - May 2024

Designed enterprise SaaS tools that streamlined internal workflows and improved operational efficiency, contributing to scalable, user-centered solutions.

  • Collaborated with users, product managers, engineers, and operations to deliver intuitive designs aligned with business KPIs.

  • Applied research methods, behavioral analysis, and usability testing to inform design decisions and validate navigation patterns.

  • Produced high-fidelity UI designs, user flows, and interactive prototypes that adhered to accessibility standards.

  • Contributed to the development of a scalable design pattern library, promoting consistency across products and features.

UX Designer

Polaris Incorporated | May 2020 - November 2021

Established consistent components and UI processes across the corporation’s 27 e-commerce sites to strengthen customer loyalty through the online portal. Leveraged user insights and business data to inform design decisions, identifying opportunities for improvement and validating solutions through research and testing.

  • Conducted user research, statistical analysis, and A/B testing to evaluate and refine design concepts.

  • Redesigned and introduced UI features that aligned with user behaviors and business goals.

  • Improved information architecture and streamlined site navigation, making product discovery more intuitive.

  • Created clear tracking flows for purchases, enhancing customer confidence and post-purchase experience.

Education &Training

Certificate - Advanced Design Thinking

IDEO University | February 2025

B.S. - Mathematics, Computer Science minor

Concordia University, St. Paul | May 2020

Skills

Design

Product design, Human-centered design, Interaction design, Software design, Service design, Holistic design, Information architecture, Data visualization, Visual communication, SaaS, E2E

Research

Discovery, Workshops, Investigation, Usability testing, Analyzation, Synthesis , Qualitative research, Quantitative research

Leadership

Develop relationships, Establish trust, Cross-functional partnerships, Communication, Co-creation, Presenting, Storytelling, Strategy

Speaking

Concordia University, St. Paul

Invited to present and discuss my journey into UX, my area of work, and share my career progression to individual classes and at events at my alma matter.